Terms & Conditions

1. Who we are

This website is operated by Dynamic Services Solutions LTD ("we", "us", "our"), a digital agency registered in England and Wales. Our address is Gordon Ellis & Co, Trent Lane, Castle Donington, DE74 2PY, United Kingdom.

You can reach us at support@dynamicservicesolutions.co.uk or on +44 7735 847166. If you need our company registration number for a contract or invoice, ask and we will provide it.

2. Scope of services

The specific services, deliverables, timelines and fees for any engagement are set out in a separate written proposal or statement of work. Where that document conflicts with these terms, the proposal takes precedence for that engagement.

Nothing on this website constitutes an offer. Descriptions of services here are illustrative; what you receive is what your proposal specifies.

3. Your responsibilities

To deliver on time we need timely input from you. That includes:

• Access to the accounts, platforms and assets the work requires
• Feedback and approvals within the timeframes agreed in your proposal
• Accurate information about your business, products and claims
• Confirmation that any material you supply is yours to use

Delays in providing these move the delivery dates by at least the length of the delay. We will tell you when that happens rather than let a deadline pass silently.

4. Fees and payment

Fees, currency, invoicing schedule and payment terms are stated in your proposal. Unless agreed otherwise, invoices are payable within 14 days of the invoice date.

Advertising spend is separate from our fees. Where you fund ad spend through us, it is billed at cost and we will show you the platform records.

We may pause work on overdue accounts after giving you written notice. Where an invoice remains unpaid 14 days past its due date, we may hold delivery of outstanding work until the account is settled. We do not charge interest on late payment.

5. Revisions and approvals

Each deliverable includes the number of revision rounds stated in your proposal. Additional rounds, or changes that alter the agreed scope, are quoted separately before we start them.

Once you approve a deliverable in writing, it is treated as accepted. Changes after that point are new work.

6. Intellectual property

Final deliverables you have paid for in full transfer to you, including editable source files where the proposal says so.

We retain ownership of our own tools, templates, internal processes and any pre-existing material we bring to the work. You receive a licence to use those as part of your deliverables, not ownership of them.

Material you supply to us remains yours. You confirm you hold the rights to it and that our using it as directed will not infringe anyone else’s rights.

Unless you tell us otherwise in writing, we may reference the engagement and show non-confidential work in our portfolio.

7. Third-party platforms

Our work depends on platforms we do not control — Google, Meta, hosting providers, e-commerce systems and similar. Their policies, pricing, approval decisions and algorithms can change without notice.

We are not responsible for account suspensions, policy rejections, outages or pricing changes imposed by those platforms, though we will work with you to resolve them.

Where you grant us access to your accounts, those accounts remain yours. If our engagement ends, access, data and history stay with you.

8. Results

Marketing outcomes depend on factors outside our control, including your offer, pricing, market conditions, competition and platform behaviour.

We do not guarantee specific rankings, traffic volumes, lead counts, conversion rates or revenue, and we will not agree to a contract that claims to. What we commit to is the scope of work, the standard of that work, and honest reporting of what it produced.

9. Confidentiality

Each of us may receive confidential information from the other. Both sides agree to keep it confidential, use it only for the engagement, and not disclose it without permission — except where disclosure is required by law.

This obligation continues after the engagement ends.

10. Limitation of liability

Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, our total liability arising from an engagement is limited to the fees you paid us for that engagement in the three months before the claim arose.

We are not liable for indirect or consequential loss, including lost profits, lost revenue, lost data or business interruption.

11. Termination

Either party may end an ongoing engagement by giving 30 days written notice.

Either party may end it immediately if the other commits a material breach and does not remedy it within 14 days of being asked to.

On termination you pay for work completed and for costs already committed on your behalf. We hand over completed deliverables you have paid for, and return or transfer account access.

12. Website use

The content of this website is provided for information. We try to keep it accurate but do not warrant that it is complete or current.

The site design, text, graphics and code are ours or licensed to us. You may not copy or reuse them without permission.

Links to other sites are provided for convenience. We are not responsible for their content.

13. Changes to these terms

We may update these terms. The version in force for an engagement is the one in effect when that engagement was agreed. Changes affecting an ongoing engagement will be notified to you.

14. Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

Questions about these terms: support@dynamicservicesolutions.co.uk.